Refund policy
Returns & Store Credit
Store Credit
All approved returns are issued as a Lilies Of The Field e-gift card in USD. Gift cards never expire.
Please check your inbox, including your junk or spam folder, for an email from liliesofthefieldb@gmail.com containing your e-gift card.
Your store credit is issued after your return package has been physically received and processed by our warehouse team.
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Standard returns are typically processed within 3 business days.
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During holidays and peak seasons, processing may take up to 10 business days.
Final Sale items cannot be returned.
How Your Store Credit Is Calculated
Your store credit is based on the amount you actually paid for each returned item, after any discounts or promotions have been applied.
Items that require additional inspection may take longer to process. Any adjusted or additional credit will be issued within 10 business days after the warehouse receives your return.
When We Refund Your Original Payment Method
A refund to your original payment method is issued only when:
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Lilies Of The Field cancels or short-ships an item because it is out of stock before shipment.
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You receive an item that is damaged, defective, incorrect, or incomplete.
If you receive a damaged, defective, incorrect, or incomplete item, please contact us at liliesofthefieldb@gmail.com as soon as possible.
Exchanges
We do not reserve inventory for exchanges.
To exchange an item, please return the original item and wait for your e-gift card to be issued. You can then place a new order for the desired size or style, provided it is currently available.
Please note: An exchange is treated as a return and a new purchase. Availability is not guaranteed while your return is being processed.